Information For Tenants

G Herbert Banks is a long established professionally regulated firm of letting agents. We have wonderful selection of properties on our books – often once let they remain let for many years.

We have town flats, city centre houses and many rural properties from small to large and of varying standards. We are looking to build up the number of properties we have to let particular with a boost to the town and city stock, so if you can’t find something that suits with us today please do check again soon.

We have many landlords that will accept pets.

We always aim to provide excellent customer service to our prospective tenants all the way through to our departing tenants. We adopt an honest and straight forward approach with our tenants and we work hard at maintaining good relationships with both landlord and tenant.

New Properties

You can either enter your details into a portal such as, or alternatively speak to our team so we can obtain a better understating of your requirements and keep you directly informed of new properties.


We will always try our very best to offer you a viewing of a property at a time that suits you. We conduct viewings seven days per week.


Please do feel free to discuss proposed terms that might not be as advertised, such as longer term tenancies or lump sum payments. We can not make such decisions for our landlords but will happily discuss any proposal.

Tenant Referencing & Fees

We use a Worcester based referencing firm who are efficient and friendly to work with. Their costs, which are currently passed on to the tenant, are very competitive. The tenant referencing costs are: –

  • If the property is to be rented by a single tenant then the application cost will be £45.
  • If the property is to be rented by a couple with one tenant covering the full rent then the cost will be £60.
  • If the property is to be rented out by a couple that are sharing the rent then the cost of the application will be £80.
  • If the property is to be rented out by multiple tenants (not a couple) then you will need to ask the Agents to confirm what the total application cost will be.

In addition to the above referencing fee there is a tenancy set up fee which we only charge once the referencing had been successful and all parties agree to enter a tenancy. Our current set up fee is £120 (£100+VAT).

Right to Rent Legislation

Section 22 of the Immigration Act 2014, the Right to Rent Scheme, requires any person who rents private property in England to formally identify themselves with the letting agent/landlord prior to the commencement of the tenancy. We will need to take a copy of your identification such as a passport and or driving licence.

Tenancy Agreement

Almost all of the tenancy agreements put in place will follow the template provided by the Royal Institution of Chartered Surveyors (RICS) and tenants can be assured that the agreement is professionally drafted.

Routine Visits

Where we are managing the tenancy we will make regular (usually every six months) visits to the property. These visits are for the mutual benefit of both landlord and tenant and will give tenants the chance to raise any concerns.

Out of Hours Contact

Tenants will be able to contact either Richard Banks (t. 07870 660 876) or Andrea Jordan (t. 07964 408 994) when the offices are closed. Office opening hours are Monday to Friday 0900-1730 and Saturday 0900-1230.

Free Tenancy Renewals

Where we are managing the tenancy the tenant will not be charged for a tenancy renewal.

Security Deposit

A deposit that is usually equal to one and a half months rent will be taken and held in our dedicated clients’ deposit account. Your deposit will be registered with The Tenancy Deposit Scheme (TDS).


Tenants will be provided with a detailed inventory which is made up of both text and photographs at the commencement of the tenancy. It is essential that this is carefully checked, signed and returned to the agent.

Safety Certificates

Where required by law you will be provided with gas or electrical safety certificates.

Utilities & Council Tax

We will inform the current suppliers and the relevant local authority of incoming tenant’s names and tenancy start date.